| Q. |
What
are your hours of operation? |
| A. |
We
are open from 7:30 a.m.-5 p.m., Monday through Friday. |
| Q. |
How
do I make an appointment? |
| A. |
Please
contact our appointment scheduling department at
595-5514. New patients must be referred by a physician. |
| Q. |
What
information will the appointment scheduler need
when I call? |
| A. |
•
Patient's
full name
•
Social
Security Number
•
Date-of-Birth
•
Insurance
Carrier
•
Telephone
Number
•
Description
of your problems
•
Name
of referral physician
•
Referral
number if applicable
•
Does
your visit require precertification?
Other
helpful information:
•
Have
you ever been treated by any other physician(s)?
•
Have
you had any cardiovascular procedures or test?
•
Have
you ever been treated in an emergency room or
hospitalized?
•
To
expedite your care, please bring a copy of your
medical records from your referral physician relating
to cardiac procedures.
|
| Q. |
What
do I need to know about follow-up visits? |
| A. |
For
follow-up visits, it is advisable to make your appointment
before you leave the office. If this is not possible,
scheduling will contact you to insure your appointment
is within the time-frame recommended by your physician. |
| Q. |
Which
insurance companies are you affiliated with? |
| A. |
•
We
accept private insurance as well as Medicare and
Medicaid.
•
We
also accept some Managed Care carriers.
•
As
a courtesy, we will bill secondary insurance carriers
for our patients.
•
We
accept assignment for Medicare.
•
We
also accept credit cards. |
| Q. |
How
long will it take for me to get my test results? |
| A. |
Results
from tests conducted in the clinic are available
within five (5) working days unless the test is
positive at which time you and your referring physician
will be notified immediately. |
| Q. |
Can
I contact your office after hours? |
| A. |
After
hours, the CVC answering service will direct you
to the appropriate physician for care depending
on the medical situation. |
| Q. |
Can
I request a CVC physician if I find myself in the
emergency room of a hospital? |
| A. |
If
you present yourself to a local hospital emergency
room for cardiac care you CAN request a CVC
physician. |
| Q. |
How
do I get refills for my prescription? |
| A. |
Prescription
refills are handled by calling 903-595-5586, which
is an automated answering device and, we prefer
your pharmacists initiate the call to avoid miscommunication. |
| Q. |
Who can help me by phone if I have medical questions? |
| A. |
Medical
questions by phone are handled by a staff of nurses
and reviewed by a physician or a Mid-Level Provider,
then the information is relayed to you as soon as
possible. |
| Q. |
Who
provides medical services? |
| A. |
Physicians
•
Mid-Level
Providers: They function as an extension of the
physician.
•
Nursing
Staff: They support both Mid-Level Providers and
physicians.
•
Medical
Technicians:
Nuclear Medicine
Echocardiography (ultrasound testing)
Holter (24-hour or 30-day heart event
monitor) |
| Q. |
What
ages of patients do you treat? |
| A. |
We
provide cardiac care to people 18 years or older. |
